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Global Contact and Call Centre Outsourcing Market Report 2020

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Table of Contents

    Section 1 Contact and Call Centre Outsourcing Definition

      Section 2 Global Contact and Call Centre Outsourcing Market Major Player Share and Market Overview

      • 2.1 Global Major Player Contact and Call Centre Outsourcing Business Revenue
      • 2.2 Global Contact and Call Centre Outsourcing Market Overview

      Section 3 Major Player Contact and Call Centre Outsourcing Business Introduction

      • 3.1 Teleperformance Contact and Call Centre Outsourcing Business Introduction
        • 3.1.1 Teleperformance Contact and Call Centre Outsourcing Revenue, Growth Rate and Gross profit 2014-2019
        • 3.1.2 Teleperformance Contact and Call Centre Outsourcing Business Distribution by Region
        • 3.1.3 Teleperformance Interview Record
        • 3.1.4 Teleperformance Contact and Call Centre Outsourcing Business Profile
        • 3.1.5 Teleperformance Contact and Call Centre Outsourcing Specification
      • 3.2 Synnex Contact and Call Centre Outsourcing Business Introduction
        • 3.2.1 Synnex Contact and Call Centre Outsourcing Revenue, Growth Rate and Gross profit 2014-2019
        • 3.2.2 Synnex Contact and Call Centre Outsourcing Business Distribution by Region
        • 3.2.3 Interview Record
        • 3.2.4 Synnex Contact and Call Centre Outsourcing Business Overview
        • 3.2.5 Synnex Contact and Call Centre Outsourcing Specification
      • 3.3 Alorica Contact and Call Centre Outsourcing Business Introduction
        • 3.3.1 Alorica Contact and Call Centre Outsourcing Revenue, Growth Rate and Gross profit 2014-2019
        • 3.3.2 Alorica Contact and Call Centre Outsourcing Business Distribution by Region
        • 3.3.3 Interview Record
        • 3.3.4 Alorica Contact and Call Centre Outsourcing Business Overview
        • 3.3.5 Alorica Contact and Call Centre Outsourcing Specification
      • 3.4 Atento Contact and Call Centre Outsourcing Business Introduction
      • 3.5 Acticall Sitel Group Contact and Call Centre Outsourcing Business Introduction
      • 3.6 Arvato Contact and Call Centre Outsourcing Business Introduction

        Section 4 Global Contact and Call Centre Outsourcing Market Segmentation (Region Level)

        • 4.1 North America Country
          • 4.1.1 United States Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
          • 4.1.2 Canada Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
        • 4.2 South America Country
          • 4.2.1 South America Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
        • 4.3 Asia Country
          • 4.3.1 China Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
          • 4.3.2 Japan Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
          • 4.3.3 India Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
          • 4.3.4 Korea Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
        • 4.4 Europe Country
          • 4.4.1 Germany Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
          • 4.4.2 UK Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
          • 4.4.3 France Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
          • 4.4.4 Italy Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
          • 4.4.5 Europe Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
        • 4.5 Other Country and Region
          • 4.5.1 Middle East Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
          • 4.5.2 Africa Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
          • 4.5.3 GCC Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
        • 4.6 Global Contact and Call Centre Outsourcing Market Segmentation (Region Level) Analysis 2014-2019
        • 4.7 Global Contact and Call Centre Outsourcing Market Segmentation (Region Level) Analysis

        Section 5 Global Contact and Call Centre Outsourcing Market Segmentation (Type Level)

        • 5.1 Global Contact and Call Centre Outsourcing Market Segmentation (Type Level) Market Size 2014-2019
        • 5.2 Different Contact and Call Centre Outsourcing Market Segmentation (Type Level) Market Size Growth Rate 2014-2019
        • 5.3 Global Contact and Call Centre Outsourcing Market Segmentation (Type Level) Analysis

        Section 6 Global Contact and Call Centre Outsourcing Market Segmentation (Industry Level)

        • 6.1 Global Contact and Call Centre Outsourcing Market Segmentation (Industry Level) Market Size 2014-2019
        • 6.2 Different Industry Trend 2014-2019
        • 6.3 Global Contact and Call Centre Outsourcing Market Segmentation (Industry Level) Analysis

        Section 7 Global Contact and Call Centre Outsourcing Market Segmentation (Channel Level)

        • 7.1 Global Contact and Call Centre Outsourcing Market Segmentation (Channel Level) Market Size and Share 2014-2019
        • 7.2 Global Contact and Call Centre Outsourcing Market Segmentation (Channel Level) Analysis

        Section 8 Contact and Call Centre Outsourcing Market Forecast 2019-2024

        • 8.1 Contact and Call Centre Outsourcing Segmentation Market Forecast (Region Level)
        • 8.2 Contact and Call Centre Outsourcing Segmentation Market Forecast (Type Level)
        • 8.3 Contact and Call Centre Outsourcing Segmentation Market Forecast (Industry Level)
        • 8.4 Contact and Call Centre Outsourcing Segmentation Market Forecast (Channel Level)

        Section 9 Contact and Call Centre Outsourcing Segmentation Type

        • 9.1 On-Premise Type Introduction
        • 9.2 Cloud-based Type Introduction
        • 9.3 Introduction
        • 9.4 Introduction
        • 9.5 Introduction

        Section 10 Contact and Call Centre Outsourcing Segmentation Industry

        • 10.1 BFSI Clients
        • 10.2 Retail Clients
        • 10.3 Government and Public Sector Clients
        • 10.4 IT & Telecommunication Clients
        • 10.5 Healthcare and Life Sciences Clients

        Section 11 Contact and Call Centre Outsourcing Cost Analysis

        • 11.1 Technology Cost Analysis
        • 11.2 Labor Cost Analysis
        • 11.3 Cost Overview

        Section 12 Conclusion

          Chart and Figure

            Figure Contact and Call Centre Outsourcing from Teleperformance

              Chart 2014-2019 Global Major Player Contact and Call Centre Outsourcing Business Revenue (Million USD)

                Chart 2014-2019 Global Major Player Contact and Call Centre Outsourcing Business Revenue Share

                  Chart Teleperformance Contact and Call Centre Outsourcing Revenue, Growth Rate and Gross profit 2014-2019

                    Chart Teleperformance Contact and Call Centre Outsourcing Business Distribution

                      Chart Teleperformance Interview Record (Partly)

                        Figure Teleperformance Contact and Call Centre Outsourcing Picture

                          Chart Teleperformance Contact and Call Centre Outsourcing Business Profile

                            Table Teleperformance Contact and Call Centre Outsourcing Specification

                              Chart Synnex Contact and Call Centre Outsourcing Revenue, Growth Rate and Gross profit 2014-2019

                                Chart Synnex Contact and Call Centre Outsourcing Business Distribution

                                  Chart Synnex Interview Record (Partly)

                                    Figure Synnex Contact and Call Centre Outsourcing Picture

                                      Chart Synnex Contact and Call Centre Outsourcing Business Overview

                                        Table Synnex Contact and Call Centre Outsourcing Specification

                                          Chart Alorica Contact and Call Centre Outsourcing Revenue, Growth Rate and Gross profit 2014-2019

                                            Chart Alorica Contact and Call Centre Outsourcing Business Distribution

                                              Chart Alorica Interview Record (Partly)

                                                Figure Alorica Contact and Call Centre Outsourcing Picture

                                                  Chart Alorica Contact and Call Centre Outsourcing Business Overview

                                                    Table Alorica Contact and Call Centre Outsourcing Specification

                                                        Chart United States Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                          Chart United States Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                            Chart Canada Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                              Chart Canada Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                Chart South America Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                  Chart South America Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                    Chart China Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                      Chart China Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                        Chart Japan Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                          Chart Japan Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                            Chart India Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                              Chart India Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                Chart Korea Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                  Chart Korea Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                    Chart Germany Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                      Chart Germany Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                        Chart UK Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                          Chart UK Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                            Chart France Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                              Chart France Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                Chart Italy Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                  Chart Italy Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                    Chart Europe Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                      Chart Europe Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                        Chart Middle East Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                          Chart Middle East Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                            Chart Africa Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                              Chart Africa Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                Chart GCC Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                  Chart GCC Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                    Chart Global Contact and Call Centre Outsourcing Market Segmentation (Region Level) Market size 2014-2019

                                                                                                                      Chart Contact and Call Centre Outsourcing Market Segmentation (Type Level) Market Size (Million $) 2014-2019

                                                                                                                        Chart Different Contact and Call Centre Outsourcing Market Segmentation (Type Level) Market Size Growth Rate 2014-2019

                                                                                                                          Chart Contact and Call Centre Outsourcing Market Segmentation (Industry Level) Market Size (Million $) 2014-2019

                                                                                                                            Chart Contact and Call Centre Outsourcing Market Segmentation (Industry Level) Market Size (Value) Growth Rate 2014-2019

                                                                                                                              Chart Global Contact and Call Centre Outsourcing Market Segmentation (Channel Level) Sales Value 2014-2019

                                                                                                                                Chart Global Contact and Call Centre Outsourcing Market Segmentation (Channel Level) Share 2014-2019

                                                                                                                                  Chart Contact and Call Centre Outsourcing Segmentation Market Forecast (Region Level) Market Size 2019-2024

                                                                                                                                    Chart Contact and Call Centre Outsourcing Segmentation Market Forecast (Type Level) Market Size 2019-2024

                                                                                                                                      Chart Contact and Call Centre Outsourcing Segmentation Market Forecast (Industry Level) Market Size 2019-2024

                                                                                                                                        Chart Contact and Call Centre Outsourcing Segmentation Market Forecast (Channel Level) Market Size 2019-2024

                                                                                                                                          Chart On-Premise Type Figure

                                                                                                                                            Chart On-Premise Type Advantage and Disadvantage Comparison

                                                                                                                                              Chart Cloud-based Type Figure

                                                                                                                                                Chart Cloud-based Type Advantage and Disadvantage Comparison

                                                                                                                                                  Chart Figure

                                                                                                                                                    Chart Advantage and Disadvantage Comparison

                                                                                                                                                      Chart Figure

                                                                                                                                                        Chart Advantage and Disadvantage Comparison

                                                                                                                                                          Chart Figure

                                                                                                                                                            Chart Advantage and Disadvantage Comparison

                                                                                                                                                              Chart BFSI Clients

                                                                                                                                                                Chart Retail Clients

                                                                                                                                                                  Chart Government and Public Sector Clients

                                                                                                                                                                    Chart IT & Telecommunication Clients

                                                                                                                                                                      Chart Healthcare and Life Sciences Clients

                                                                                                                                                                        Section 1 Contact and Call Centre Outsourcing Definition

                                                                                                                                                                          Figure Contact and Call Centre Outsourcing from Teleperformance

                                                                                                                                                                            From: Teleperformance & BisReport

                                                                                                                                                                                Contact and Call Centre Outsourcing refer to the…

                                                                                                                                                                                      Section 2 Global Contact and Call Centre Outsourcing Market Major Player Share and Market Overview

                                                                                                                                                                                      • 2.1 Global Major Player Contact and Call Centre Outsourcing Business Revenue

                                                                                                                                                                                      Chart 2014-2019 Global Major Player Contact and Call Centre Outsourcing Business Revenue (Million USD)

                                                                                                                                                                                        Major Player

                                                                                                                                                                                          2014

                                                                                                                                                                                            2015

                                                                                                                                                                                              2016

                                                                                                                                                                                                2017

                                                                                                                                                                                                  2018

                                                                                                                                                                                                    2019

                                                                                                                                                                                                      Teleperformance

                                                                                                                                                                                                        Synnex

                                                                                                                                                                                                          Alorica

                                                                                                                                                                                                            Atento

                                                                                                                                                                                                              Acticall Sitel Group

                                                                                                                                                                                                                Arvato

                                                                                                                                                                                                                  Sykes

                                                                                                                                                                                                                    TTEC

                                                                                                                                                                                                                      SERCO GROUP

                                                                                                                                                                                                                        Xerox Corporation

                                                                                                                                                                                                                          CGS Inc

                                                                                                                                                                                                                            Webhelp

                                                                                                                                                                                                                              StarTek

                                                                                                                                                                                                                                Grupo Konecta

                                                                                                                                                                                                                                  Carlyle Group (Comdata)

                                                                                                                                                                                                                                    Capita

                                                                                                                                                                                                                                      Hinduja Global Solutions (HGS)

                                                                                                                                                                                                                                        Transcosmos

                                                                                                                                                                                                                                          Five9

                                                                                                                                                                                                                                            Transcom

                                                                                                                                                                                                                                              HKT Teleservices

                                                                                                                                                                                                                                                Telekom Malaysia (VADS)

                                                                                                                                                                                                                                                  Invensis Technologies

                                                                                                                                                                                                                                                    From: BisReport

                                                                                                                                                                                                                                                      Chart 2014-2019 Global Major Player Contact and Call Centre Outsourcing Business Revenue Share

                                                                                                                                                                                                                                                        Major Player

                                                                                                                                                                                                                                                          2014

                                                                                                                                                                                                                                                            2015

                                                                                                                                                                                                                                                              2016

                                                                                                                                                                                                                                                                2017

                                                                                                                                                                                                                                                                  2018

                                                                                                                                                                                                                                                                    2019

                                                                                                                                                                                                                                                                      Teleperformance

                                                                                                                                                                                                                                                                        Synnex

                                                                                                                                                                                                                                                                          Alorica

                                                                                                                                                                                                                                                                            Atento

                                                                                                                                                                                                                                                                              Acticall Sitel Group

                                                                                                                                                                                                                                                                                Arvato

                                                                                                                                                                                                                                                                                  Sykes

                                                                                                                                                                                                                                                                                      From: BisReport

                                                                                                                                                                                                                                                                                      • 2.2 Global Contact and Call Centre Outsourcing Market Overview

                                                                                                                                                                                                                                                                                      The market size of Contact and Call Centre Outsourcing reached xxxxx million $ in 2019, of what is about in 2014. With the development of the Contact and Call Centre Outsourcing Government and Public Sector technology, Major Players can reduce their Government and Public Sector cost and price, new type is being developed, BisReport’s analysts believe the market size will be further increased.

                                                                                                                                                                                                                                                                                        Section 3 Major Player Contact and Call Centre Outsourcing Business Introduction

                                                                                                                                                                                                                                                                                        • 3.1 Teleperformance Contact and Call Centre Outsourcing Business Introduction
                                                                                                                                                                                                                                                                                          • 3.1.1 Teleperformance Contact and Call Centre Outsourcing Revenue, Growth Rate and Gross profit 2014-2019

                                                                                                                                                                                                                                                                                        Chart Teleperformance Contact and Call Centre Outsourcing Revenue, Growth Rate and Gross profit 2014-2019

                                                                                                                                                                                                                                                                                          2014

                                                                                                                                                                                                                                                                                            2015

                                                                                                                                                                                                                                                                                              2016

                                                                                                                                                                                                                                                                                                2017

                                                                                                                                                                                                                                                                                                  2018

                                                                                                                                                                                                                                                                                                    2019

                                                                                                                                                                                                                                                                                                      Revenue

                                                                                                                                                                                                                                                                                                        Revenue Growth Rate

                                                                                                                                                                                                                                                                                                          Gross profit

                                                                                                                                                                                                                                                                                                            From: Teleperformance & BisReport

                                                                                                                                                                                                                                                                                                            • 3.1.2 Teleperformance Contact and Call Centre Outsourcing Business Distribution by Region

                                                                                                                                                                                                                                                                                                            Chart Teleperformance Contact and Call Centre Outsourcing Business Distribution

                                                                                                                                                                                                                                                                                                              From: Teleperformance & BisReport

                                                                                                                                                                                                                                                                                                              • 3.1.3 Teleperformance Interview Record

                                                                                                                                                                                                                                                                                                              Chart Teleperformance Interview Record (Partly)

                                                                                                                                                                                                                                                                                                                Item

                                                                                                                                                                                                                                                                                                                  Last interview time

                                                                                                                                                                                                                                                                                                                    First interview time

                                                                                                                                                                                                                                                                                                                      Method

                                                                                                                                                                                                                                                                                                                        Face to Face interview

                                                                                                                                                                                                                                                                                                                          Phone interview

                                                                                                                                                                                                                                                                                                                            Third party

                                                                                                                                                                                                                                                                                                                              Annual report

                                                                                                                                                                                                                                                                                                                                From: Teleperformance & BisReport

                                                                                                                                                                                                                                                                                                                                • 3.1.4 Teleperformance Contact and Call Centre Outsourcing Business Profile

                                                                                                                                                                                                                                                                                                                                Figure Teleperformance Contact and Call Centre Outsourcing Picture

                                                                                                                                                                                                                                                                                                                                  From: Teleperformance & BisReport

                                                                                                                                                                                                                                                                                                                                    Chart Teleperformance Contact and Call Centre Outsourcing Business Profile

                                                                                                                                                                                                                                                                                                                                      Item

                                                                                                                                                                                                                                                                                                                                        Profile

                                                                                                                                                                                                                                                                                                                                          Plant Location

                                                                                                                                                                                                                                                                                                                                            Contact Information

                                                                                                                                                                                                                                                                                                                                              Technology Source

                                                                                                                                                                                                                                                                                                                                                Downstream Industry

                                                                                                                                                                                                                                                                                                                                                  Business Profile

                                                                                                                                                                                                                                                                                                                                                    From: Teleperformance & BisReport

                                                                                                                                                                                                                                                                                                                                                    • 3.1.5 Teleperformance Contact and Call Centre Outsourcing Specification

                                                                                                                                                                                                                                                                                                                                                    Table Teleperformance Contact and Call Centre Outsourcing Specification

                                                                                                                                                                                                                                                                                                                                                      From: Teleperformance & BisReport

                                                                                                                                                                                                                                                                                                                                                      • 3.2 Synnex Contact and Call Centre Outsourcing Business Introduction
                                                                                                                                                                                                                                                                                                                                                        • 3.2.1 Synnex Contact and Call Centre Outsourcing Revenue, Growth Rate and Gross profit 2014-2019

                                                                                                                                                                                                                                                                                                                                                      Chart Synnex Contact and Call Centre Outsourcing Revenue, Growth Rate and Gross profit 2014-2019

                                                                                                                                                                                                                                                                                                                                                        2014

                                                                                                                                                                                                                                                                                                                                                          2015

                                                                                                                                                                                                                                                                                                                                                            2016

                                                                                                                                                                                                                                                                                                                                                              2017

                                                                                                                                                                                                                                                                                                                                                                2018

                                                                                                                                                                                                                                                                                                                                                                  2019

                                                                                                                                                                                                                                                                                                                                                                    Revenue

                                                                                                                                                                                                                                                                                                                                                                      Revenue Growth Rate

                                                                                                                                                                                                                                                                                                                                                                        Gross profit

                                                                                                                                                                                                                                                                                                                                                                          From: Synnex & BisReport

                                                                                                                                                                                                                                                                                                                                                                          • 3.2.2 Synnex Contact and Call Centre Outsourcing Business Distribution by Region

                                                                                                                                                                                                                                                                                                                                                                          Chart Synnex Contact and Call Centre Outsourcing Business Distribution

                                                                                                                                                                                                                                                                                                                                                                            From: Synnex & BisReport

                                                                                                                                                                                                                                                                                                                                                                            • 3.2.3 Interview Record

                                                                                                                                                                                                                                                                                                                                                                            Chart Synnex Interview Record (Partly)

                                                                                                                                                                                                                                                                                                                                                                              Item

                                                                                                                                                                                                                                                                                                                                                                                Last interview time

                                                                                                                                                                                                                                                                                                                                                                                  First interview time

                                                                                                                                                                                                                                                                                                                                                                                    Method

                                                                                                                                                                                                                                                                                                                                                                                      Face to Face interview

                                                                                                                                                                                                                                                                                                                                                                                        Phone interview

                                                                                                                                                                                                                                                                                                                                                                                          Third party

                                                                                                                                                                                                                                                                                                                                                                                            Annual report

                                                                                                                                                                                                                                                                                                                                                                                              From: Synnex & BisReport

                                                                                                                                                                                                                                                                                                                                                                                              • 3.2.4 Synnex Contact and Call Centre Outsourcing Business Overview

                                                                                                                                                                                                                                                                                                                                                                                              Figure Synnex Contact and Call Centre Outsourcing Picture

                                                                                                                                                                                                                                                                                                                                                                                                From: Synnex & BisReport

                                                                                                                                                                                                                                                                                                                                                                                                  Chart Synnex Contact and Call Centre Outsourcing Business Overview

                                                                                                                                                                                                                                                                                                                                                                                                    Item

                                                                                                                                                                                                                                                                                                                                                                                                      Profile

                                                                                                                                                                                                                                                                                                                                                                                                        Plant Location

                                                                                                                                                                                                                                                                                                                                                                                                          Contact Information

                                                                                                                                                                                                                                                                                                                                                                                                            Technology Source

                                                                                                                                                                                                                                                                                                                                                                                                              Downstream Industry

                                                                                                                                                                                                                                                                                                                                                                                                                Business Profile

                                                                                                                                                                                                                                                                                                                                                                                                                  From: Synnex & BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                  • 3.2.5 Synnex Contact and Call Centre Outsourcing Specification

                                                                                                                                                                                                                                                                                                                                                                                                                  Table Synnex Contact and Call Centre Outsourcing Specification

                                                                                                                                                                                                                                                                                                                                                                                                                    From: Synnex & BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                    • 3.3 Alorica Contact and Call Centre Outsourcing Business Introduction
                                                                                                                                                                                                                                                                                                                                                                                                                      • 3.3.1 Alorica Contact and Call Centre Outsourcing Revenue, Growth Rate and Gross profit 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                    Chart Alorica Contact and Call Centre Outsourcing Revenue, Growth Rate and Gross profit 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                      2014

                                                                                                                                                                                                                                                                                                                                                                                                                        2015

                                                                                                                                                                                                                                                                                                                                                                                                                          2016

                                                                                                                                                                                                                                                                                                                                                                                                                            2017

                                                                                                                                                                                                                                                                                                                                                                                                                              2018

                                                                                                                                                                                                                                                                                                                                                                                                                                2019

                                                                                                                                                                                                                                                                                                                                                                                                                                  Revenue

                                                                                                                                                                                                                                                                                                                                                                                                                                    Revenue Growth Rate

                                                                                                                                                                                                                                                                                                                                                                                                                                      Gross profit

                                                                                                                                                                                                                                                                                                                                                                                                                                        From: Alorica & BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                        • 3.3.2 Alorica Contact and Call Centre Outsourcing Business Distribution by Region

                                                                                                                                                                                                                                                                                                                                                                                                                                        Chart Alorica Contact and Call Centre Outsourcing Business Distribution

                                                                                                                                                                                                                                                                                                                                                                                                                                          From: Alorica & BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                          • 3.3.3 Interview Record

                                                                                                                                                                                                                                                                                                                                                                                                                                          Chart Alorica Interview Record (Partly)

                                                                                                                                                                                                                                                                                                                                                                                                                                            Item

                                                                                                                                                                                                                                                                                                                                                                                                                                              Last interview time

                                                                                                                                                                                                                                                                                                                                                                                                                                                First interview time

                                                                                                                                                                                                                                                                                                                                                                                                                                                  Method

                                                                                                                                                                                                                                                                                                                                                                                                                                                    Face to Face interview

                                                                                                                                                                                                                                                                                                                                                                                                                                                      Phone interview

                                                                                                                                                                                                                                                                                                                                                                                                                                                        Third party

                                                                                                                                                                                                                                                                                                                                                                                                                                                          Annual report

                                                                                                                                                                                                                                                                                                                                                                                                                                                            From: Alorica & BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                            • 3.3.4 Alorica Contact and Call Centre Outsourcing Business Overview

                                                                                                                                                                                                                                                                                                                                                                                                                                                            Figure Alorica Contact and Call Centre Outsourcing Picture

                                                                                                                                                                                                                                                                                                                                                                                                                                                              From: Alorica & BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                Chart Alorica Contact and Call Centre Outsourcing Business Overview

                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Item

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Profile

                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Plant Location

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Contact Information

                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Technology Source

                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Downstream Industry

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Business Profile

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                From: Alorica & BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • 3.3.5 Alorica Contact and Call Centre Outsourcing Specification

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Table Alorica Contact and Call Centre Outsourcing Specification

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  From: Alorica & BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • 3.4 Atento Contact and Call Centre Outsourcing Business Introduction
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • 3.5 Acticall Sitel Group Contact and Call Centre Outsourcing Business Introduction
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • 3.6 Arvato Contact and Call Centre Outsourcing Business Introduction

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Section 4 Global Contact and Call Centre Outsourcing Market Segmentation (Region Level)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • 4.1 North America Country
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • 4.1.1 United States Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Chart United States Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        USA

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2014

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2015

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2016

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2017

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2018

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Market Size (Million $)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Growth Rate

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Chart United States Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • 4.1.2 Canada Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Chart Canada Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Chart Canada Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • 4.2 South America Country
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • 4.2.1 South America Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Chart South America Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Chart South America Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • 4.3 Asia Country
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • 4.3.1 China Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Chart China Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Chart China Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • 4.3.2 Japan Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Chart Japan Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Chart Japan Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • 4.3.3 India Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Chart India Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Chart India Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • 4.3.4 Korea Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Chart Korea Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Chart Korea Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • 4.4 Europe Country
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • 4.4.1 Germany Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Chart Germany Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Chart Germany Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • 4.4.2 UK Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Chart UK Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Chart UK Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • 4.4.3 France Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Chart France Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Chart France Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • 4.4.4 Italy Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Chart Italy Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Chart Italy Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • 4.4.5 Europe Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Chart Europe Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Chart Europe Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • 4.5 Other Country and Region
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • 4.5.1 Middle East Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Chart Middle East Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Chart Middle East Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • 4.5.2 Africa Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Chart Africa Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Chart Africa Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • 4.5.3 GCC Contact and Call Centre Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Chart GCC Contact and Call Centre Outsourcing Market Size (Million $) and Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Chart GCC Contact and Call Centre Outsourcing Market Segmentation (Industry Level) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • 4.6 Global Contact and Call Centre Outsourcing Market Segmentation (Region Level) Analysis 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Chart Global Contact and Call Centre Outsourcing Market Segmentation (Region Level) Market size 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Country (Region)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2014

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Market Size

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Share

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Market Size

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Share

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Market Size

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Share

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Market Size

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Share

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              United States

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Canada

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Brazil

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    China

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Japan

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        India

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Korea

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Germany

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              UK

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                France

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Italy

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Middle East

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Africa

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        GCC (Covered in ME)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Other

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Total

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • 4.7 Global Contact and Call Centre Outsourcing Market Segmentation (Region Level) Analysis

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              From the above charts, we can see that the global Contact and Call Centre Outsourcing market is mainly concentrated in …

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Section 5 Global Contact and Call Centre Outsourcing Market Segmentation (Type Level)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • 5.1 Global Contact and Call Centre Outsourcing Market Segmentation (Type Level) Market Size 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Chart Contact and Call Centre Outsourcing Market Segmentation (Type Level) Market Size (Million $) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Type

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2014

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2015

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2016

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2017

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2018

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      On-Premise Type

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Cloud-based Type

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Total

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • 5.2 Different Contact and Call Centre Outsourcing Market Segmentation (Type Level) Market Size Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Chart Different Contact and Call Centre Outsourcing Market Segmentation (Type Level) Market Size Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Type

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2014

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2015

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2016

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2017

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2018

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            On-Premise Type

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Cloud-based Type

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Total

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • 5.3 Global Contact and Call Centre Outsourcing Market Segmentation (Type Level) Analysis

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  From the above data, our analyst believe that…

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Section 6 Global Contact and Call Centre Outsourcing Market Segmentation (Industry Level)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • 6.1 Global Contact and Call Centre Outsourcing Market Segmentation (Industry Level) Market Size 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Chart Contact and Call Centre Outsourcing Market Segmentation (Industry Level) Market Size (Million $) 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Type

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2014

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2015

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2016

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2017

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2018

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        BFSI

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Retail

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Government and Public Sector

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              IT & Telecommunication

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Healthcare and Life Sciences

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Total

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • 6.2 Different Industry Trend 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Chart Contact and Call Centre Outsourcing Market Segmentation (Industry Level) Market Size (Value) Growth Rate 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Type

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2014

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2015

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2016

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2017

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2018

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    BFSI

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Retail

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Government and Public Sector

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          IT & Telecommunication

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Healthcare and Life Sciences

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Total

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • 6.3 Global Contact and Call Centre Outsourcing Market Segmentation (Industry Level) Analysis

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                From the above data, our analyst believe that…

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Section 7 Global Contact and Call Centre Outsourcing Market Segmentation (Channel Level)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • 7.1 Global Contact and Call Centre Outsourcing Market Segmentation (Channel Level) Market Size and Share 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Chart Global Contact and Call Centre Outsourcing Market Segmentation (Channel Level) Sales Value 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Type

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2014

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2015

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2016

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2017

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2018

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Direct Sales

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Distributor

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Total

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Chart Global Contact and Call Centre Outsourcing Market Segmentation (Channel Level) Share 2014-2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Type

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2014

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2015

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2016

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2017

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2018

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Direct Sales

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Distributor

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Total

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • 7.2 Global Contact and Call Centre Outsourcing Market Segmentation (Channel Level) Analysis

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    From the above data, our analyst believe that…

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Section 8 Contact and Call Centre Outsourcing Market Forecast 2019-2024

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • 8.1 Contact and Call Centre Outsourcing Segmentation Market Forecast (Region Level)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Chart Contact and Call Centre Outsourcing Segmentation Market Forecast (Region Level) Market Size 2019-2024

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Country (Region)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2020

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2021

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2022

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2023

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2024

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          United States

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Canada

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Brazil

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                China

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Japan

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    India

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Korea

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Germany

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          UK

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            France

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Italy

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Middle East

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Africa

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Other

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Total

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • 8.2 Contact and Call Centre Outsourcing Segmentation Market Forecast (Type Level)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Chart Contact and Call Centre Outsourcing Segmentation Market Forecast (Type Level) Market Size 2019-2024

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2020

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2021

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2022

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2023

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2024

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      On-Premise Type

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Cloud-based Type

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Total

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • 8.3 Contact and Call Centre Outsourcing Segmentation Market Forecast (Industry Level)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Chart Contact and Call Centre Outsourcing Segmentation Market Forecast (Industry Level) Market Size 2019-2024

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2020

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2021

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2022

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2023

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2024

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          BFSI

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Retail

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Government and Public Sector

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                IT & Telecommunication

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Healthcare and Life Sciences

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Total

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • 8.4 Contact and Call Centre Outsourcing Segmentation Market Forecast (Channel Level)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Chart Contact and Call Centre Outsourcing Segmentation Market Forecast (Channel Level) Market Size 2019-2024

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2019

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2020

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2021

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2022

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2023

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2024

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Direct Sales

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Distributor

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Total

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Section 9 Contact and Call Centre Outsourcing Segmentation Type

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • 9.1 On-Premise Type Introduction

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Chart On-Premise Type Figure

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Chart On-Premise Type Advantage and Disadvantage Comparison

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • 9.2 Cloud-based Type Introduction

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Chart Cloud-based Type Figure

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Chart Cloud-based Type Advantage and Disadvantage Comparison

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • 9.3 Introduction

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Chart Figure

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Chart Advantage and Disadvantage Comparison

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • 9.4 Introduction

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Chart Figure

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Chart Advantage and Disadvantage Comparison

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • 9.5 Introduction

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Chart Figure

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Chart Advantage and Disadvantage Comparison

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Section 10 Contact and Call Centre Outsourcing Segmentation Industry

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • 10.1 BFSI Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Chart BFSI Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Company Business

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Location

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Website

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • 10.2 Retail Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Chart Retail Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Company Business

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Location

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Website

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • 10.3 Government and Public Sector Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Chart Government and Public Sector Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Company Business

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Location

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Website

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • 10.4 IT & Telecommunication Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Chart IT & Telecommunication Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Company Business

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Location

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Website

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • 10.5 Healthcare and Life Sciences Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Chart Healthcare and Life Sciences Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Clients

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Company Business

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Location

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Website

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              From: BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Section 11 Contact and Call Centre Outsourcing Cost Analysis

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • 11.1 Technology Cost Analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • 11.2 Labor Cost Analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • 11.3 Cost Overview

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Section 12 Conclusion

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ..

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Global Contact and Call Centre Outsourcing Market Report 2020
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Full Report: 2350 USD
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Multi License (Section): 4700 USD
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Section Price: As below
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Page: 115
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Chart and Figure: 124
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Publisher: BisReport
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Delivery Time: 24 hour
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Contact:
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Phone:

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    With the slowdown in world economic growth, the Contact and Call Centre Outsourcing industry has also suffered a certain impact, but still maintained a relatively optimistic growth, the past four years, Contact and Call Centre Outsourcing market size to maintain the average annual growth rate of XXX from XXX million $ in 2014 to XXX million $ in 2019, BisReport analysts believe that in the next few years, Contact and Call Centre Outsourcing market size will be further expanded, we expect that by 2024, The market size of the Contact and Call Centre Outsourcing will reach XXX million $.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    This Report covers the Major Players’ data, including: shipment, revenue, gross profit, interview record, business distribution etc., these data help the consumer know about the competitors better. This report also covers all the regions and countries of the world, which shows a regional development status, including market size.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Besides, the report also covers segment data, including: type segment, industry segment, channel segment etc. cover different segment market size. Also cover different industries clients’ information, which is very important for the Major Players. If you need more information, please contact BisReport

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Section 1: Free——Definition

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Section (2 3): 1200 USD——Major Player Detail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Teleperformance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Synnex
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Alorica
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Atento
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Acticall Sitel Group
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Arvato
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Sykes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    TTEC
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    SERCO GROUP
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Xerox Corporation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    CGS Inc
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Webhelp
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    StarTek
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Grupo Konecta
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Carlyle Group (Comdata)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Capita
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Hinduja Global Solutions (HGS)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Transcosmos
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Five9
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Transcom
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    HKT Teleservices
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Telekom Malaysia (VADS)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Invensis Technologies

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Section 4: 900 USD——Region Segmentation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    North America Country (United States, Canada)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    South America
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Asia Country (China, Japan, India, Korea)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Europe Country (Germany, UK, France, Italy)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Other Country (Middle East, Africa, GCC)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Section (5 6 7): 500 USD——
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Type Segmentation (On-Premise Type, Cloud-based Type, , , )
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Industry Segmentation (BFSI, Retail, Government and Public Sector, IT & Telecommunication, Healthcare and Life Sciences)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Channel (Direct Sales, Distributor) Segmentation

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Section 8: 400 USD——Trend (2019-2024)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Section 9: 300 USD—— Type Detail

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Section 10: 700 USD——Downstream Consumer

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Section 11: 200 USD——Cost Structure

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Section 12: 500 USD——Conclusion

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Buy now