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Global Contact and Call Centre Outsourcing Market Size, Status and Forecast 2019-2025

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Table of Contents

    1 Report Overview

    • 1.1 Study Scope
    • 1.2 Key Market Segments
    • 1.3 Players Covered
    • 1.4 Market Analysis by Type
      • 1.4.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type (2014-2025)
      • 1.4.2 On-Premise Type
      • 1.4.3 Cloud-based Type
    • 1.5 Market by Application
      • 1.5.1 Global Contact and Call Centre Outsourcing Market Share by Application (2014-2025)
      • 1.5.2 BFSI
      • 1.5.3 Retail
      • 1.5.4 Government and Public Sector
      • 1.5.5 IT & Telecommunication
      • 1.5.6 Healthcare and Life Sciences
      • 1.5.7 Manufacturing
      • 1.5.8 Others
    • 1.6 Study Objectives
    • 1.7 Years Considered

    2 Global Growth Trends

    • 2.1 Contact and Call Centre Outsourcing Market Size
    • 2.2 Contact and Call Centre Outsourcing Growth Trends by Regions
      • 2.2.1 Contact and Call Centre Outsourcing Market Size by Regions (2014-2025)
      • 2.2.2 Contact and Call Centre Outsourcing Market Share by Regions (2014-2019)
    • 2.3 Industry Trends
      • 2.3.1 Market Top Trends
      • 2.3.2 Market Drivers
      • 2.3.3 Market Challenges
      • 2.3.4 Porter’s Five Forces Analysis

    3 Market Share by Key Players

    • 3.1 Contact and Call Centre Outsourcing Market Size by by Players
      • 3.1.1 Global Contact and Call Centre Outsourcing Revenue by by Players (2014-2019)
      • 3.1.2 Global Contact and Call Centre Outsourcing Revenue Market Share by by Players (2014-2019)
      • 3.1.3 Global Contact and Call Centre Outsourcing Market Concentration Ratio (CR5 and HHI)
    • 3.2 Contact and Call Centre Outsourcing Key Players Head office and Area Served
    • 3.3 Key Players Contact and Call Centre Outsourcing Product/Solution/Service
    • 3.4 Date of Enter into Contact and Call Centre Outsourcing Market
    • 3.5 Mergers & Acquisitions, Expansion Plans

    4 Breakdown Data by Type and Application

    • 4.1 Global Contact and Call Centre Outsourcing Market Size by Type (2014-2019)
    • 4.2 Global Contact and Call Centre Outsourcing Market Size by Application (2014-2019)

    5 United States

    • 5.1 United States Contact and Call Centre Outsourcing Market Size (2014-2019)
    • 5.2 Contact and Call Centre Outsourcing Key Players in United States
    • 5.3 United States Contact and Call Centre Outsourcing Market Size by Type
    • 5.4 United States Contact and Call Centre Outsourcing Market Size by Application

    6 Europe

    • 6.1 Europe Contact and Call Centre Outsourcing Market Size (2014-2019)
    • 6.2 Contact and Call Centre Outsourcing Key Players in Europe
    • 6.3 Europe Contact and Call Centre Outsourcing Market Size by Type
    • 6.4 Europe Contact and Call Centre Outsourcing Market Size by Application

    7 China

    • 7.1 China Contact and Call Centre Outsourcing Market Size (2014-2019)
    • 7.2 Contact and Call Centre Outsourcing Key Players in China
    • 7.3 China Contact and Call Centre Outsourcing Market Size by Type
    • 7.4 China Contact and Call Centre Outsourcing Market Size by Application

    8 Japan

    • 8.1 Japan Contact and Call Centre Outsourcing Market Size (2014-2019)
    • 8.2 Contact and Call Centre Outsourcing Key Players in Japan
    • 8.3 Japan Contact and Call Centre Outsourcing Market Size by Type
    • 8.4 Japan Contact and Call Centre Outsourcing Market Size by Application

    9 Southeast Asia

    • 9.1 Southeast Asia Contact and Call Centre Outsourcing Market Size (2014-2019)
    • 9.2 Contact and Call Centre Outsourcing Key Players in Southeast Asia
    • 9.3 Southeast Asia Contact and Call Centre Outsourcing Market Size by Type
    • 9.4 Southeast Asia Contact and Call Centre Outsourcing Market Size by Application

    10 India

    • 10.1 India Contact and Call Centre Outsourcing Market Size (2014-2019)
    • 10.2 Contact and Call Centre Outsourcing Key Players in India
    • 10.3 India Contact and Call Centre Outsourcing Market Size by Type
    • 10.4 India Contact and Call Centre Outsourcing Market Size by Application

    11 Central & South America

    • 11.1 Central & South America Contact and Call Centre Outsourcing Market Size (2014-2019)
    • 11.2 Contact and Call Centre Outsourcing Key Players in Central & South America
    • 11.3 Central & South America Contact and Call Centre Outsourcing Market Size by Type
    • 11.4 Central & South America Contact and Call Centre Outsourcing Market Size by Application

    12 International Players Profiles

    • 12.1 Teleperformance
      • 12.1.1 Teleperformance Company Details
      • 12.1.2 Company Description and Business Overview
      • 12.1.3 Contact and Call Centre Outsourcing Introduction
      • 12.1.4 Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
      • 12.1.5 Teleperformance Recent Development
    • 12.2 Synnex
      • 12.2.1 Synnex Company Details
      • 12.2.2 Company Description and Business Overview
      • 12.2.3 Contact and Call Centre Outsourcing Introduction
      • 12.2.4 Synnex Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
      • 12.2.5 Synnex Recent Development
    • 12.3 Alorica
      • 12.3.1 Alorica Company Details
      • 12.3.2 Company Description and Business Overview
      • 12.3.3 Contact and Call Centre Outsourcing Introduction
      • 12.3.4 Alorica Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
      • 12.3.5 Alorica Recent Development
    • 12.4 Atento
      • 12.4.1 Atento Company Details
      • 12.4.2 Company Description and Business Overview
      • 12.4.3 Contact and Call Centre Outsourcing Introduction
      • 12.4.4 Atento Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
      • 12.4.5 Atento Recent Development
    • 12.5 Acticall Sitel Group
      • 12.5.1 Acticall Sitel Group Company Details
      • 12.5.2 Company Description and Business Overview
      • 12.5.3 Contact and Call Centre Outsourcing Introduction
      • 12.5.4 Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
      • 12.5.5 Acticall Sitel Group Recent Development
    • 12.6 Arvato
      • 12.6.1 Arvato Company Details
      • 12.6.2 Company Description and Business Overview
      • 12.6.3 Contact and Call Centre Outsourcing Introduction
      • 12.6.4 Arvato Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
      • 12.6.5 Arvato Recent Development
    • 12.7 Sykes
      • 12.7.1 Sykes Company Details
      • 12.7.2 Company Description and Business Overview
      • 12.7.3 Contact and Call Centre Outsourcing Introduction
      • 12.7.4 Sykes Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
      • 12.7.5 Sykes Recent Development
    • 12.8 TTEC
      • 12.8.1 TTEC Company Details
      • 12.8.2 Company Description and Business Overview
      • 12.8.3 Contact and Call Centre Outsourcing Introduction
      • 12.8.4 TTEC Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
      • 12.8.5 TTEC Recent Development
    • 12.9 SERCO GROUP
      • 12.9.1 SERCO GROUP Company Details
      • 12.9.2 Company Description and Business Overview
      • 12.9.3 Contact and Call Centre Outsourcing Introduction
      • 12.9.4 SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
      • 12.9.5 SERCO GROUP Recent Development
    • 12.10 Xerox Corporation
      • 12.10.1 Xerox Corporation Company Details
      • 12.10.2 Company Description and Business Overview
      • 12.10.3 Contact and Call Centre Outsourcing Introduction
      • 12.10.4 Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
      • 12.10.5 Xerox Corporation Recent Development
    • 12.11 CGS Inc
    • 12.12 Webhelp
    • 12.13 StarTek
    • 12.14 Grupo Konecta
    • 12.15 Carlyle Group (Comdata)
    • 12.16 Capita
    • 12.17 Hinduja Global Solutions (HGS)
    • 12.18 Transcosmos
    • 12.19 Five9
    • 12.20 Transcom
    • 12.21 HKT Teleservices
    • 12.22 Telekom Malaysia (VADS)
    • 12.23 Invensis Technologies

    13 Market Forecast 2019-2025

    • 13.1 Market Size Forecast by Regions
    • 13.2 United States
    • 13.3 Europe
    • 13.4 China
    • 13.5 Japan
    • 13.6 Southeast Asia
    • 13.7 India
    • 13.8 Central & South America
    • 13.9 Market Size Forecast by Product (2019-2025)
    • 13.10 Market Size Forecast by Application (2019-2025)

    14 Analyst's Viewpoints/Conclusions

      15 Appendix

      • 15.1 Research Methodology
        • 15.1.1 Methodology/Research Approach
          • 15.1.1.1 Research Programs/Design
          • 15.1.1.2 Market Size Estimation
          • 12.1.1.3 Market Breakdown and Data Triangulation
        • 15.1.2 Data Source
          • 15.1.2.1 Secondary Sources
          • 15.1.2.2 Primary Sources
      • 15.2 Disclaimer

      Contact and Call Centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies. Contact and Call Center Outsourcing service refers to assigning the Contact Center Outsourcing service of your company to another company with an agreement between both the companies. They hire another company that have experienced, professionally skilled and qualified staff to handle their contact centers and customer services.
      In 2018, the global Contact and Call Centre Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

      This report focuses on the global Contact and Call Centre Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact and Call Centre Outsourcing development in United States, Europe and China.

      The key players covered in this study
      Teleperformance
      Synnex
      Alorica
      Atento
      Acticall Sitel Group
      Arvato
      Sykes
      TTEC
      SERCO GROUP
      Xerox Corporation
      CGS Inc
      Webhelp
      StarTek
      Grupo Konecta
      Carlyle Group (Comdata)
      Capita
      Hinduja Global Solutions (HGS)
      Transcosmos
      Five9
      Transcom
      HKT Teleservices
      Telekom Malaysia (VADS)
      Invensis Technologies

      Market segment by Type, the product can be split into
      On-Premise Type
      Cloud-based Type

      Market segment by Application, split into
      BFSI
      Retail
      Government and Public Sector
      IT & Telecommunication
      Healthcare and Life Sciences
      Manufacturing
      Others

      Market segment by Regions/Countries, this report covers
      United States
      Europe
      China
      Japan
      Southeast Asia
      India
      Central & South America

      The study objectives of this report are:
      To analyze global Contact and Call Centre Outsourcing status, future forecast, growth opportunity, key market and key players.
      To present the Contact and Call Centre Outsourcing development in United States, Europe and China.
      To strategically profile the key players and comprehensively analyze their development plan and strategies.
      To define, describe and forecast the market by product type, market and key regions.

      In this study, the years considered to estimate the market size of Contact and Call Centre Outsourcing are as follows:
      History Year: 2014-2018
      Base Year: 2018
      Estimated Year: 2019
      Forecast Year 2019 to 2025
      For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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