Contact and Call Centre Outsourcing Market Report – Research, Industry Analysis Reports and Market Demands

Global Contact and Call Centre Outsourcing

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Table of Content

2019-2024 Global Contact and Call Centre Outsourcing Market Report (Status and Outlook)

1 Scope of the Report

2 Executive Summary

2.1 World Market Overview
- 2.1.1 Global Contact and Call Centre Outsourcing Market Size 2014-2024
- 2.1.2 Contact and Call Centre Outsourcing Market Size CAGR by Region
2.2 Contact and Call Centre Outsourcing Segment by Type
- 2.2.1 On-Premise Type
- 2.2.2 Cloud-based Type
2.3 Contact and Call Centre Outsourcing Market Size by Type
- 2.3.1 Global Contact and Call Centre Outsourcing Market Size Market Share by Type (2014-2019)
- 2.3.2 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type (2014-2019)
2.4 Contact and Call Centre Outsourcing Segment by Application
- 2.4.1 BFSI
- 2.4.2 Retail
- 2.4.3 Government and Public Sector
- 2.4.4 IT & Telecommunication
- 2.4.5 Healthcare and Life Sciences
- 2.4.6 Manufacturing
- 2.4.7 Others
2.5 Contact and Call Centre Outsourcing Market Size by Application
- 2.5.1 Global Contact and Call Centre Outsourcing Market Size Market Share by Application (2014-2019)
- 2.5.2 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Application (2014-2019)

3 Global Contact and Call Centre Outsourcing by Players

3.1 Global Contact and Call Centre Outsourcing Market Size Market Share by Players
- 3.1.1 Global Contact and Call Centre Outsourcing Market Size by Players (2017-2019)
- 3.1.2 Global Contact and Call Centre Outsourcing Market Size Market Share by Players (2017-2019)
3.2 Global Contact and Call Centre Outsourcing Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
- 3.3.1 Competition Landscape Analysis
- 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 Contact and Call Centre Outsourcing by Regions

4.1 Contact and Call Centre Outsourcing Market Size by Regions
4.2 Americas Contact and Call Centre Outsourcing Market Size Growth
4.3 APAC Contact and Call Centre Outsourcing Market Size Growth
4.4 Europe Contact and Call Centre Outsourcing Market Size Growth
4.5 Middle East & Africa Contact and Call Centre Outsourcing Market Size Growth

5 Americas

5.1 Americas Contact and Call Centre Outsourcing Market Size by Countries
5.2 Americas Contact and Call Centre Outsourcing Market Size by Type
5.3 Americas Contact and Call Centre Outsourcing Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC

6.1 APAC Contact and Call Centre Outsourcing Market Size by Countries
6.2 APAC Contact and Call Centre Outsourcing Market Size by Type
6.3 APAC Contact and Call Centre Outsourcing Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 Europe

7.1 Europe Contact and Call Centre Outsourcing by Countries
7.2 Europe Contact and Call Centre Outsourcing Market Size by Type
7.3 Europe Contact and Call Centre Outsourcing Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 Middle East & Africa

8.1 Middle East & Africa Contact and Call Centre Outsourcing by Countries
8.2 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Type
8.3 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 Market Drivers, Challenges and Trends

9.1 Market Drivers and Impact
- 9.1.1 Growing Demand from Key Regions
- 9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 Global Contact and Call Centre Outsourcing Market Forecast

10.1 Global Contact and Call Centre Outsourcing Market Size Forecast (2019-2024)
10.2 Global Contact and Call Centre Outsourcing Forecast by Regions
- 10.2.1 Global Contact and Call Centre Outsourcing Forecast by Regions (2019-2024)
- 10.2.2 Americas Market Forecast
- 10.2.3 APAC Market Forecast
- 10.2.4 Europe Market Forecast
- 10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
- 10.3.1 United States Market Forecast
- 10.3.2 Canada Market Forecast
- 10.3.3 Mexico Market Forecast
- 10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
- 10.4.1 China Market Forecast
- 10.4.2 Japan Market Forecast
- 10.4.3 Korea Market Forecast
- 10.4.4 Southeast Asia Market Forecast
- 10.4.5 India Market Forecast
- 10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
- 10.5.1 Germany Market Forecast
- 10.5.2 France Market Forecast
- 10.5.3 UK Market Forecast
- 10.5.4 Italy Market Forecast
- 10.5.5 Russia Market Forecast
- 10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
- 10.6.1 Egypt Market Forecast
- 10.6.2 South Africa Market Forecast
- 10.6.3 Israel Market Forecast
- 10.6.4 Turkey Market Forecast
- 10.6.5 GCC Countries Market Forecast
10.7 Global Contact and Call Centre Outsourcing Forecast by Type
10.8 Global Contact and Call Centre Outsourcing Forecast by Application

11 Key Players Analysis

12 Research Findings and Conclusion

Description

Contact and Call Centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies. Contact and Call Center Outsourcing service refers to assigning the Contact Center Outsourcing service of your company to another company with an agreement between both the companies. They hire another company that have experienced, professionally skilled and qualified staff to handle their contact centers and customer services.

According to this study, over the next five years the Contact and Call Centre Outsourcing market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Contact and Call Centre Outsourcing business, shared in Chapter 3.

This report presents a comprehensive overview, market shares and growth opportunities of Contact and Call Centre Outsourcing market by product type, application, key companies and key regions.

This study considers the Contact and Call Centre Outsourcing value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
On-Premise Type
Cloud-based Type
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
BFSI
Retail
Government and Public Sector
IT & Telecommunication
Healthcare and Life Sciences
Manufacturing
Others

This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives
To study and analyze the global Contact and Call Centre Outsourcing market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of Contact and Call Centre Outsourcing market by identifying its various subsegments.
Focuses on the key global Contact and Call Centre Outsourcing players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Contact and Call Centre Outsourcing with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Contact and Call Centre Outsourcing submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.