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Covid-19 Impact on Global Cloud Business Process Outsourcing (BPO) Market Size, Status and Forecast 2020-2026

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Key Market Segments
  • 1.3 Players Covered: Ranking by Cloud Business Process Outsourcing (BPO) Revenue
  • 1.4 Covid-19 Implications on Market by Type
    • 1.4.1 Global Cloud Business Process Outsourcing (BPO) Market Size Growth Rate by Type: 2020 VS 2026
    • 1.4.2 Horizontal Processes
    • 1.4.3 Vertical Processes
  • 1.5 Market by Application
    • 1.5.1 Global Cloud Business Process Outsourcing (BPO) Market Share by Application: 2020 VS 2026
    • 1.5.2 BFSI
    • 1.5.3 Telecom and IT
    • 1.5.4 Manufacturing
    • 1.5.5 Healthcare
    • 1.5.6 Government
    • 1.5.7 Others
  • 1.6 Coronavirus Disease 2019 (Covid-19): Cloud Business Process Outsourcing (BPO) Industry Impact
    • 1.6.1 Covid-19 Impact: Global GDP Growth, 2019, 2020 and 2021 Projections
    • 1.6.2 Covid-19 Impact: Commodity Prices Indices
    • 1.6.3 Covid-19 Impact: Global Major Government Policy
  • 1.7 Study Objectives
  • 1.8 Years Considered

2 Global Growth Trends

  • 2.1 Covid-19 Implications on Global Cloud Business Process Outsourcing (BPO) Market Perspective (2015-2026)
  • 2.2 Covid-19 Implications on Global Cloud Business Process Outsourcing (BPO) Growth Trends by Regions
    • 2.2.1 Cloud Business Process Outsourcing (BPO) Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Cloud Business Process Outsourcing (BPO) Historic Market Share by Regions (2015-2020)
    • 2.2.3 Cloud Business Process Outsourcing (BPO) Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Top Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Porter’s Five Forces Analysis
    • 2.3.5 Cloud Business Process Outsourcing (BPO) Market Growth Strategy
    • 2.3.6 Primary Interviews with Key Cloud Business Process Outsourcing (BPO) Players (Opinion Leaders)

3 Covid-19 Implications on Competition Landscape by Key Players

  • 3.1 Global Top Cloud Business Process Outsourcing (BPO) Players by Market Size
    • 3.1.1 Global Top Cloud Business Process Outsourcing (BPO) Players by Revenue (2015-2020)
    • 3.1.2 Global Cloud Business Process Outsourcing (BPO) Revenue Market Share by Players (2015-2020)
    • 3.1.3 Global Cloud Business Process Outsourcing (BPO) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.2 Global Cloud Business Process Outsourcing (BPO) Market Concentration Ratio
    • 3.2.1 Global Cloud Business Process Outsourcing (BPO) Market Concentration Ratio (CR5 and HHI)
    • 3.2.2 Global Top 10 and Top 5 Companies by Cloud Business Process Outsourcing (BPO) Revenue in 2019
  • 3.3 Cloud Business Process Outsourcing (BPO) Key Players Head office and Area Served
  • 3.4 Key Players Cloud Business Process Outsourcing (BPO) Product Solution and Service
  • 3.5 Date of Enter into Cloud Business Process Outsourcing (BPO) Market
  • 3.6 Mergers & Acquisitions, Expansion Plans

4 Covid-19 Implications on Market Size by Type (2015-2026)

  • 4.1 Global Cloud Business Process Outsourcing (BPO) Historic Market Size by Type (2015-2020)
  • 4.2 Global Cloud Business Process Outsourcing (BPO) Forecasted Market Size by Type (2021-2026)

5 Covid-19 Implications on Market Size by Application (2015-2026)

  • 5.1 Global Cloud Business Process Outsourcing (BPO) Market Size by Application (2015-2020)
  • 5.2 Global Cloud Business Process Outsourcing (BPO) Forecasted Market Size by Application (2021-2026)

6 North America Impact of COVID-19

  • 6.1 North America Cloud Business Process Outsourcing (BPO) Market Size (2015-2020)
  • 6.2 Cloud Business Process Outsourcing (BPO) Key Players in North America (2019-2020)
  • 6.3 North America Cloud Business Process Outsourcing (BPO) Market Size by Type (2015-2020)
  • 6.4 North America Cloud Business Process Outsourcing (BPO) Market Size by Application (2015-2020)

7 Europe Impact of COVID-19

  • 7.1 Europe Cloud Business Process Outsourcing (BPO) Market Size (2015-2020)
  • 7.2 Cloud Business Process Outsourcing (BPO) Key Players in Europe (2019-2020)
  • 7.3 Europe Cloud Business Process Outsourcing (BPO) Market Size by Type (2015-2020)
  • 7.4 Europe Cloud Business Process Outsourcing (BPO) Market Size by Application (2015-2020)

8 China Impact of COVID-19

  • 8.1 China Cloud Business Process Outsourcing (BPO) Market Size (2015-2020)
  • 8.2 Cloud Business Process Outsourcing (BPO) Key Players in China (2019-2020)
  • 8.3 China Cloud Business Process Outsourcing (BPO) Market Size by Type (2015-2020)
  • 8.4 China Cloud Business Process Outsourcing (BPO) Market Size by Application (2015-2020)

9 Japan Impact of COVID-19

  • 9.1 Japan Cloud Business Process Outsourcing (BPO) Market Size (2015-2020)
  • 9.2 Cloud Business Process Outsourcing (BPO) Key Players in Japan (2019-2020)
  • 9.3 Japan Cloud Business Process Outsourcing (BPO) Market Size by Type (2015-2020)
  • 9.4 Japan Cloud Business Process Outsourcing (BPO) Market Size by Application (2015-2020)

10 Southeast Asia Impact of COVID-19

  • 10.1 Southeast Asia Cloud Business Process Outsourcing (BPO) Market Size (2015-2020)
  • 10.2 Cloud Business Process Outsourcing (BPO) Key Players in Southeast Asia (2019-2020)
  • 10.3 Southeast Asia Cloud Business Process Outsourcing (BPO) Market Size by Type (2015-2020)
  • 10.4 Southeast Asia Cloud Business Process Outsourcing (BPO) Market Size by Application (2015-2020)

11 India Impact of COVID-19

  • 11.1 India Cloud Business Process Outsourcing (BPO) Market Size (2015-2020)
  • 11.2 Cloud Business Process Outsourcing (BPO) Key Players in India (2019-2020)
  • 11.3 India Cloud Business Process Outsourcing (BPO) Market Size by Type (2015-2020)
  • 11.4 India Cloud Business Process Outsourcing (BPO) Market Size by Application (2015-2020)

12 Central & South America Impact of COVID-19

  • 12.1 Central & South America Cloud Business Process Outsourcing (BPO) Market Size (2015-2020)
  • 12.2 Cloud Business Process Outsourcing (BPO) Key Players in Central & South America (2019-2020)
  • 12.3 Central & South America Cloud Business Process Outsourcing (BPO) Market Size by Type (2015-2020)
  • 12.4 Central & South America Cloud Business Process Outsourcing (BPO) Market Size by Application (2015-2020)

13Key Players Profiles

  • 13.1 IBM
    • 13.1.1 IBM Company Details
    • 13.1.2 IBM Business Overview and Its Total Revenue
    • 13.1.3 IBM Cloud Business Process Outsourcing (BPO) Introduction
    • 13.1.4 IBM Revenue in Cloud Business Process Outsourcing (BPO) Business (2015-2020))
    • 13.1.5 IBM Recent Development and Reaction to COVID-19
  • 13.2 Wipro
    • 13.2.1 Wipro Company Details
    • 13.2.2 Wipro Business Overview and Its Total Revenue
    • 13.2.3 Wipro Cloud Business Process Outsourcing (BPO) Introduction
    • 13.2.4 Wipro Revenue in Cloud Business Process Outsourcing (BPO) Business (2015-2020)
    • 13.2.5 Wipro Recent Development and Reaction to COVID-19
  • 13.3 Accenture
    • 13.3.1 Accenture Company Details
    • 13.3.2 Accenture Business Overview and Its Total Revenue
    • 13.3.3 Accenture Cloud Business Process Outsourcing (BPO) Introduction
    • 13.3.4 Accenture Revenue in Cloud Business Process Outsourcing (BPO) Business (2015-2020)
    • 13.3.5 Accenture Recent Development and Reaction to COVID-19
  • 13.4 Cognizant
    • 13.4.1 Cognizant Company Details
    • 13.4.2 Cognizant Business Overview and Its Total Revenue
    • 13.4.3 Cognizant Cloud Business Process Outsourcing (BPO) Introduction
    • 13.4.4 Cognizant Revenue in Cloud Business Process Outsourcing (BPO) Business (2015-2020)
    • 13.4.5 Cognizant Recent Development and Reaction to COVID-19
  • 13.5 Genpact
    • 13.5.1 Genpact Company Details
    • 13.5.2 Genpact Business Overview and Its Total Revenue
    • 13.5.3 Genpact Cloud Business Process Outsourcing (BPO) Introduction
    • 13.5.4 Genpact Revenue in Cloud Business Process Outsourcing (BPO) Business (2015-2020)
    • 13.5.5 Genpact Recent Development and Reaction to COVID-19
  • 13.6 TCS
    • 13.6.1 TCS Company Details
    • 13.6.2 TCS Business Overview and Its Total Revenue
    • 13.6.3 TCS Cloud Business Process Outsourcing (BPO) Introduction
    • 13.6.4 TCS Revenue in Cloud Business Process Outsourcing (BPO) Business (2015-2020)
    • 13.6.5 TCS Recent Development and Reaction to COVID-19
  • 13.7 Capgemini
    • 13.7.1 Capgemini Company Details
    • 13.7.2 Capgemini Business Overview and Its Total Revenue
    • 13.7.3 Capgemini Cloud Business Process Outsourcing (BPO) Introduction
    • 13.7.4 Capgemini Revenue in Cloud Business Process Outsourcing (BPO) Business (2015-2020)
    • 13.7.5 Capgemini Recent Development and Reaction to COVID-19
  • 13.8 HCL
    • 13.8.1 HCL Company Details
    • 13.8.2 HCL Business Overview and Its Total Revenue
    • 13.8.3 HCL Cloud Business Process Outsourcing (BPO) Introduction
    • 13.8.4 HCL Revenue in Cloud Business Process Outsourcing (BPO) Business (2015-2020)
    • 13.8.5 HCL Recent Development and Reaction to COVID-19
  • 13.9 DXC Technology
    • 13.9.1 DXC Technology Company Details
    • 13.9.2 DXC Technology Business Overview and Its Total Revenue
    • 13.9.3 DXC Technology Cloud Business Process Outsourcing (BPO) Introduction
    • 13.9.4 DXC Technology Revenue in Cloud Business Process Outsourcing (BPO) Business (2015-2020)
    • 13.9.5 DXC Technology Recent Development and Reaction to COVID-19
  • 13.10 Avaloq
    • 13.10.1 Avaloq Company Details
    • 13.10.2 Avaloq Business Overview and Its Total Revenue
    • 13.10.3 Avaloq Cloud Business Process Outsourcing (BPO) Introduction
    • 13.10.4 Avaloq Revenue in Cloud Business Process Outsourcing (BPO) Business (2015-2020)
    • 13.10.5 Avaloq Recent Development and Reaction to COVID-19
  • 13.11 Cyfuture
    • 10.11.1 Cyfuture Company Details
    • 10.11.2 Cyfuture Business Overview and Its Total Revenue
    • 10.11.3 Cyfuture Cloud Business Process Outsourcing (BPO) Introduction
    • 10.11.4 Cyfuture Revenue in Cloud Business Process Outsourcing (BPO) Business (2015-2020)
    • 10.11.5 Cyfuture Recent Development and Reaction to COVID-19
  • 13.12 Optum
    • 10.12.1 Optum Company Details
    • 10.12.2 Optum Business Overview and Its Total Revenue
    • 10.12.3 Optum Cloud Business Process Outsourcing (BPO) Introduction
    • 10.12.4 Optum Revenue in Cloud Business Process Outsourcing (BPO) Business (2015-2020)
    • 10.12.5 Optum Recent Development and Reaction to COVID-19

14Analyst's Viewpoints/Conclusions

    15Appendix

    • 15.1 Research Methodology
      • 15.1.1 Methodology/Research Approach
      • 15.1.2 Data Source
    • 15.2 Disclaimer

    Cloud Business Process Outsourcing (BPO) market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Cloud Business Process Outsourcing (BPO) market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.
    Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost 200 countries around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Cloud Business Process Outsourcing (BPO) market in 2020. The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.
    This report also analyzes the impact of Coronavirus COVID-19 on the Cloud Business Process Outsourcing (BPO) industry.

    The key players covered in this study
    IBM
    Wipro
    Accenture
    Cognizant
    Genpact
    TCS
    Capgemini
    HCL
    DXC Technology
    Avaloq
    Cyfuture
    Optum

    Market segment by Type, the product can be split into
    Horizontal Processes
    Vertical Processes
    Market segment by Application, split into
    BFSI
    Telecom and IT
    Manufacturing
    Healthcare
    Government
    Others

    Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

    The study objectives of this report are:
    To analyze global Cloud Business Process Outsourcing (BPO) status, future forecast, growth opportunity, key market and key players.
    To present the Cloud Business Process Outsourcing (BPO) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by type, market and key regions.

    In this study, the years considered to estimate the market size of Cloud Business Process Outsourcing (BPO) are as follows:
    History Year: 2015-2019
    Base Year: 2019
    Estimated Year: 2020
    Forecast Year 2020 to 2026
    For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
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