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Global Call Centre Workforce Management Software Market Growth (Status and Outlook) 2019-2024

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Table of Contents

    2018-2023 Global Call Centre Workforce Management Software Market Report (Status and Outlook)

      1 Scope of the Report

      • 1.1 Market Introduction
      • 1.2 Research Objectives
      • 1.3 Years Considered
      • 1.4 Market Research Methodology
      • 1.5 Economic Indicators
      • 1.6 Currency Considered

      2 Executive Summary

      • 2.1 World Market Overview
        • 2.1.1 Global Call Centre Workforce Management Software Market Size 2013-2023
        • 2.1.2 Call Centre Workforce Management Software Market Size CAGR by Region
      • 2.2 Call Centre Workforce Management Software Segment by Type
        • 2.2.1 On-Premises
        • 2.2.2 Cloud Based
      • 2.3 Call Centre Workforce Management Software Market Size by Type
        • 2.3.1 Global Call Centre Workforce Management Software Market Size Market Share by Type (2013-2018)
        • 2.3.2 Global Call Centre Workforce Management Software Market Size Growth Rate by Type (2013-2018)
      • 2.4 Call Centre Workforce Management Software Segment by Application
        • 2.4.1 Large Enterprised
        • 2.4.2 SMEs
      • 2.5 Call Centre Workforce Management Software Market Size by Application
        • 2.5.1 Global Call Centre Workforce Management Software Market Size Market Share by Application (2013-2018)
        • 2.5.2 Global Call Centre Workforce Management Software Market Size Growth Rate by Application (2013-2018)

      3 Global Call Centre Workforce Management Software by Players

      • 3.1 Global Call Centre Workforce Management Software Market Size Market Share by Players
        • 3.1.1 Global Call Centre Workforce Management Software Market Size by Players (2016-2018)
        • 3.1.2 Global Call Centre Workforce Management Software Market Size Market Share by Players (2016-2018)
      • 3.2 Global Call Centre Workforce Management Software Key Players Head office and Products Offered
      • 3.3 Market Concentration Rate Analysis
        • 3.3.1 Competition Landscape Analysis
        • 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
      • 3.4 New Products and Potential Entrants
      • 3.5 Mergers & Acquisitions, Expansion

      4 Call Centre Workforce Management Software by Regions

      • 4.1 Call Centre Workforce Management Software Market Size by Regions
      • 4.2 Americas Call Centre Workforce Management Software Market Size Growth
      • 4.3 APAC Call Centre Workforce Management Software Market Size Growth
      • 4.4 Europe Call Centre Workforce Management Software Market Size Growth
      • 4.5 Middle East & Africa Call Centre Workforce Management Software Market Size Growth

      5 Americas

      • 5.1 Americas Call Centre Workforce Management Software Market Size by Countries
      • 5.2 Americas Call Centre Workforce Management Software Market Size by Type
      • 5.3 Americas Call Centre Workforce Management Software Market Size by Application
      • 5.4 United States
      • 5.5 Canada
      • 5.6 Mexico
      • 5.7 Key Economic Indicators of Few Americas Countries

      6 APAC

      • 6.1 APAC Call Centre Workforce Management Software Market Size by Countries
      • 6.2 APAC Call Centre Workforce Management Software Market Size by Type
      • 6.3 APAC Call Centre Workforce Management Software Market Size by Application
      • 6.4 China
      • 6.5 Japan
      • 6.6 Korea
      • 6.7 Southeast Asia
      • 6.8 India
      • 6.9 Australia
      • 6.10 Key Economic Indicators of Few APAC Countries

      7 Europe

      • 7.1 Europe Call Centre Workforce Management Software by Countries
      • 7.2 Europe Call Centre Workforce Management Software Market Size by Type
      • 7.3 Europe Call Centre Workforce Management Software Market Size by Application
      • 7.4 Germany
      • 7.5 France
      • 7.6 UK
      • 7.7 Italy
      • 7.8 Russia
      • 7.9 Spain
      • 7.10 Key Economic Indicators of Few Europe Countries

      8 Middle East & Africa

      • 8.1 Middle East & Africa Call Centre Workforce Management Software by Countries
      • 8.2 Middle East & Africa Call Centre Workforce Management Software Market Size by Type
      • 8.3 Middle East & Africa Call Centre Workforce Management Software Market Size by Application
      • 8.4 Egypt
      • 8.5 South Africa
      • 8.6 Israel
      • 8.7 Turkey
      • 8.8 GCC Countries

      9 Market Drivers, Challenges and Trends

      • 9.1 Market Drivers and Impact
        • 9.1.1 Growing Demand from Key Regions
        • 9.1.2 Growing Demand from Key Applications and Potential Industries
      • 9.2 Market Challenges and Impact
      • 9.3 Market Trends

      10 Global Call Centre Workforce Management Software Market Forecast

      • 10.1 Global Call Centre Workforce Management Software Market Size Forecast (2018-2023)
      • 10.2 Global Call Centre Workforce Management Software Forecast by Regions
        • 10.2.1 Global Call Centre Workforce Management Software Forecast by Regions (2018-2023)
        • 10.2.2 Americas Market Forecast
        • 10.2.3 APAC Market Forecast
        • 10.2.4 Europe Market Forecast
        • 10.2.5 Middle East & Africa Market Forecast
      • 10.3 Americas Forecast by Countries
        • 10.3.1 United States Market Forecast
        • 10.3.2 Canada Market Forecast
        • 10.3.3 Mexico Market Forecast
        • 10.3.4 Brazil Market Forecast
      • 10.4 APAC Forecast by Countries
        • 10.4.1 China Market Forecast
        • 10.4.2 Japan Market Forecast
        • 10.4.3 Korea Market Forecast
        • 10.4.4 Southeast Asia Market Forecast
        • 10.4.5 India Market Forecast
        • 10.4.6 Australia Market Forecast
      • 10.5 Europe Forecast by Countries
        • 10.5.1 Germany Market Forecast
        • 10.5.2 France Market Forecast
        • 10.5.3 UK Market Forecast
        • 10.5.4 Italy Market Forecast
        • 10.5.5 Russia Market Forecast
        • 10.5.6 Spain Market Forecast
      • 10.6 Middle East & Africa Forecast by Countries
        • 10.6.1 Egypt Market Forecast
        • 10.6.2 South Africa Market Forecast
        • 10.6.3 Israel Market Forecast
        • 10.6.4 Turkey Market Forecast
        • 10.6.5 GCC Countries Market Forecast
      • 10.7 Global Call Centre Workforce Management Software Forecast by Type
      • 10.8 Global Call Centre Workforce Management Software Forecast by Application

      11 Key Players Analysis

      • 11.1 Aspect
        • 11.1.1 Company Details
        • 11.1.2 Call Centre Workforce Management Software Product Offered
        • 11.1.3 Aspect Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
        • 11.1.4 Main Business Overview
        • 11.1.5 Aspect News
      • 11.2 Genesys
        • 11.2.1 Company Details
        • 11.2.2 Call Centre Workforce Management Software Product Offered
        • 11.2.3 Genesys Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
        • 11.2.4 Main Business Overview
        • 11.2.5 Genesys News
      • 11.3 Avaya
        • 11.3.1 Company Details
        • 11.3.2 Call Centre Workforce Management Software Product Offered
        • 11.3.3 Avaya Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
        • 11.3.4 Main Business Overview
        • 11.3.5 Avaya News
      • 11.4 Calabrio
        • 11.4.1 Company Details
        • 11.4.2 Call Centre Workforce Management Software Product Offered
        • 11.4.3 Calabrio Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
        • 11.4.4 Main Business Overview
        • 11.4.5 Calabrio News
      • 11.5 NICE
        • 11.5.1 Company Details
        • 11.5.2 Call Centre Workforce Management Software Product Offered
        • 11.5.3 NICE Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
        • 11.5.4 Main Business Overview
        • 11.5.5 NICE News
      • 11.6 Five9
        • 11.6.1 Company Details
        • 11.6.2 Call Centre Workforce Management Software Product Offered
        • 11.6.3 Five9 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
        • 11.6.4 Main Business Overview
        • 11.6.5 Five9 News
      • 11.7 8x8
        • 11.7.1 Company Details
        • 11.7.2 Call Centre Workforce Management Software Product Offered
        • 11.7.3 8x8 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
        • 11.7.4 Main Business Overview
        • 11.7.5 8x8 News
      • 11.8 Monet Software
        • 11.8.1 Company Details
        • 11.8.2 Call Centre Workforce Management Software Product Offered
        • 11.8.3 Monet Software Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
        • 11.8.4 Main Business Overview
        • 11.8.5 Monet Software News
      • 11.9 Injixo
        • 11.9.1 Company Details
        • 11.9.2 Call Centre Workforce Management Software Product Offered
        • 11.9.3 Injixo Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
        • 11.9.4 Main Business Overview
        • 11.9.5 Injixo News
      • 11.10 Dixa
        • 11.10.1 Company Details
        • 11.10.2 Call Centre Workforce Management Software Product Offered
        • 11.10.3 Dixa Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
        • 11.10.4 Main Business Overview
        • 11.10.5 Dixa News
      • 11.11 Mattersight
      • 11.12 Verint
      • 11.13 PlayVox
      • 11.14 Nectar Desk

      12 Research Findings and Conclusion

      Contact center workforce software is used by companies to manage their call center employees' schedules, activities, and performance.

      According to this study, over the next five years the Call Centre Workforce Management Software market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2017. In particular, this report presents the global revenue market share of key companies in Call Centre Workforce Management Software business, shared in Chapter 3.

      This report presents a comprehensive overview, market shares and growth opportunities of Call Centre Workforce Management Software market by product type, application, key companies and key regions.

      This study considers the Call Centre Workforce Management Software value generated from the sales of the following segments:

      Segmentation by product type: breakdown data from 2013 to 2018, in Section 2.3; and forecast to 2024 in section 10.7.
      On-Premises
      Cloud Based
      Segmentation by application: breakdown data from 2013 to 2018, in Section 2.4; and forecast to 2024 in section 10.8.
      Large Enterprised
      SMEs

      This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
      Americas
      United States
      Canada
      Mexico
      Brazil
      APAC
      China
      Japan
      Korea
      Southeast Asia
      India
      Australia
      Europe
      Germany
      France
      UK
      Italy
      Russia
      Spain
      Middle East & Africa
      Egypt
      South Africa
      Israel
      Turkey
      GCC Countries

      The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
      Aspect
      Genesys
      Avaya
      Calabrio
      NICE
      Five9
      8x8
      Monet Software
      Injixo
      Dixa
      Mattersight
      Verint
      PlayVox
      Nectar Desk

      In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

      Research objectives
      To study and analyze the global Call Centre Workforce Management Software market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2024.
      To understand the structure of Call Centre Workforce Management Software market by identifying its various subsegments.
      Focuses on the key global Call Centre Workforce Management Software players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
      To analyze the Call Centre Workforce Management Software with respect to individual growth trends, future prospects, and their contribution to the total market.
      To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
      To project the size of Call Centre Workforce Management Software submarkets, with respect to key regions (along with their respective key countries).
      To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
      To strategically profile the key players and comprehensively analyze their growth strategies.

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