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Global BPO in Public Market 2024 by Company, Regions, Type and Application, Forecast to 2030

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1 Market Overview

  • 1.1 Product Overview and Scope of BPO in Public
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of BPO in Public by Type
    • 1.3.1 Overview: Global BPO in Public Market Size by Type: 2019 Versus 2023 Versus 2030
    • 1.3.2 Global BPO in Public Consumption Value Market Share by Type in 2023
    • 1.3.3 F&A Outsourcing
    • 1.3.4 CRM BPO
    • 1.3.5 HR Outsourcing
    • 1.3.6 Procurement Outsourcing
  • 1.4 Global BPO in Public Market by Application
    • 1.4.1 Overview: Global BPO in Public Market Size by Application: 2019 Versus 2023 Versus 2030
    • 1.4.2 Military
    • 1.4.3 Police
    • 1.4.4 Public Education
    • 1.4.5 Public Transit
    • 1.4.6 Healthcare Services
    • 1.4.7 Others
  • 1.5 Global BPO in Public Market Size & Forecast
  • 1.6 Global BPO in Public Market Size and Forecast by Region
    • 1.6.1 Global BPO in Public Market Size by Region: 2019 VS 2023 VS 2030
    • 1.6.2 Global BPO in Public Market Size by Region, (2019-2030)
    • 1.6.3 North America BPO in Public Market Size and Prospect (2019-2030)
    • 1.6.4 Europe BPO in Public Market Size and Prospect (2019-2030)
    • 1.6.5 Asia-Pacific BPO in Public Market Size and Prospect (2019-2030)
    • 1.6.6 South America BPO in Public Market Size and Prospect (2019-2030)
    • 1.6.7 Middle East and Africa BPO in Public Market Size and Prospect (2019-2030)

2 Company Profiles

  • 2.1 Accenture
    • 2.1.1 Accenture Details
    • 2.1.2 Accenture Major Business
    • 2.1.3 Accenture BPO in Public Product and Solutions
    • 2.1.4 Accenture BPO in Public Revenue, Gross Margin and Market Share (2019-2024)
    • 2.1.5 Accenture Recent Developments and Future Plans
  • 2.2 Capgemini
    • 2.2.1 Capgemini Details
    • 2.2.2 Capgemini Major Business
    • 2.2.3 Capgemini BPO in Public Product and Solutions
    • 2.2.4 Capgemini BPO in Public Revenue, Gross Margin and Market Share (2019-2024)
    • 2.2.5 Capgemini Recent Developments and Future Plans
  • 2.3 IBM
    • 2.3.1 IBM Details
    • 2.3.2 IBM Major Business
    • 2.3.3 IBM BPO in Public Product and Solutions
    • 2.3.4 IBM BPO in Public Revenue, Gross Margin and Market Share (2019-2024)
    • 2.3.5 IBM Recent Developments and Future Plans
  • 2.4 Serco Global Services
    • 2.4.1 Serco Global Services Details
    • 2.4.2 Serco Global Services Major Business
    • 2.4.3 Serco Global Services BPO in Public Product and Solutions
    • 2.4.4 Serco Global Services BPO in Public Revenue, Gross Margin and Market Share (2019-2024)
    • 2.4.5 Serco Global Services Recent Developments and Future Plans
  • 2.5 TCS
    • 2.5.1 TCS Details
    • 2.5.2 TCS Major Business
    • 2.5.3 TCS BPO in Public Product and Solutions
    • 2.5.4 TCS BPO in Public Revenue, Gross Margin and Market Share (2019-2024)
    • 2.5.5 TCS Recent Developments and Future Plans
  • 2.6 Unisys
    • 2.6.1 Unisys Details
    • 2.6.2 Unisys Major Business
    • 2.6.3 Unisys BPO in Public Product and Solutions
    • 2.6.4 Unisys BPO in Public Revenue, Gross Margin and Market Share (2019-2024)
    • 2.6.5 Unisys Recent Developments and Future Plans
  • 2.7 Wipro
    • 2.7.1 Wipro Details
    • 2.7.2 Wipro Major Business
    • 2.7.3 Wipro BPO in Public Product and Solutions
    • 2.7.4 Wipro BPO in Public Revenue, Gross Margin and Market Share (2019-2024)
    • 2.7.5 Wipro Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global BPO in Public Revenue and Share by Players (2019-2024)
  • 3.2 Market Share Analysis (2023)
    • 3.2.1 Market Share of BPO in Public by Company Revenue
    • 3.2.2 Top 3 BPO in Public Players Market Share in 2023
    • 3.2.3 Top 6 BPO in Public Players Market Share in 2023
  • 3.3 BPO in Public Market: Overall Company Footprint Analysis
    • 3.3.1 BPO in Public Market: Region Footprint
    • 3.3.2 BPO in Public Market: Company Product Type Footprint
    • 3.3.3 BPO in Public Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global BPO in Public Consumption Value and Market Share by Type (2019-2024)
  • 4.2 Global BPO in Public Market Forecast by Type (2025-2030)

5 Market Size Segment by Application

  • 5.1 Global BPO in Public Consumption Value Market Share by Application (2019-2024)
  • 5.2 Global BPO in Public Market Forecast by Application (2025-2030)

6 North America

  • 6.1 North America BPO in Public Consumption Value by Type (2019-2030)
  • 6.2 North America BPO in Public Consumption Value by Application (2019-2030)
  • 6.3 North America BPO in Public Market Size by Country
    • 6.3.1 North America BPO in Public Consumption Value by Country (2019-2030)
    • 6.3.2 United States BPO in Public Market Size and Forecast (2019-2030)
    • 6.3.3 Canada BPO in Public Market Size and Forecast (2019-2030)
    • 6.3.4 Mexico BPO in Public Market Size and Forecast (2019-2030)

7 Europe

  • 7.1 Europe BPO in Public Consumption Value by Type (2019-2030)
  • 7.2 Europe BPO in Public Consumption Value by Application (2019-2030)
  • 7.3 Europe BPO in Public Market Size by Country
    • 7.3.1 Europe BPO in Public Consumption Value by Country (2019-2030)
    • 7.3.2 Germany BPO in Public Market Size and Forecast (2019-2030)
    • 7.3.3 France BPO in Public Market Size and Forecast (2019-2030)
    • 7.3.4 United Kingdom BPO in Public Market Size and Forecast (2019-2030)
    • 7.3.5 Russia BPO in Public Market Size and Forecast (2019-2030)
    • 7.3.6 Italy BPO in Public Market Size and Forecast (2019-2030)

8 Asia-Pacific

  • 8.1 Asia-Pacific BPO in Public Consumption Value by Type (2019-2030)
  • 8.2 Asia-Pacific BPO in Public Consumption Value by Application (2019-2030)
  • 8.3 Asia-Pacific BPO in Public Market Size by Region
    • 8.3.1 Asia-Pacific BPO in Public Consumption Value by Region (2019-2030)
    • 8.3.2 China BPO in Public Market Size and Forecast (2019-2030)
    • 8.3.3 Japan BPO in Public Market Size and Forecast (2019-2030)
    • 8.3.4 South Korea BPO in Public Market Size and Forecast (2019-2030)
    • 8.3.5 India BPO in Public Market Size and Forecast (2019-2030)
    • 8.3.6 Southeast Asia BPO in Public Market Size and Forecast (2019-2030)
    • 8.3.7 Australia BPO in Public Market Size and Forecast (2019-2030)

9 South America

  • 9.1 South America BPO in Public Consumption Value by Type (2019-2030)
  • 9.2 South America BPO in Public Consumption Value by Application (2019-2030)
  • 9.3 South America BPO in Public Market Size by Country
    • 9.3.1 South America BPO in Public Consumption Value by Country (2019-2030)
    • 9.3.2 Brazil BPO in Public Market Size and Forecast (2019-2030)
    • 9.3.3 Argentina BPO in Public Market Size and Forecast (2019-2030)

10 Middle East & Africa

  • 10.1 Middle East & Africa BPO in Public Consumption Value by Type (2019-2030)
  • 10.2 Middle East & Africa BPO in Public Consumption Value by Application (2019-2030)
  • 10.3 Middle East & Africa BPO in Public Market Size by Country
    • 10.3.1 Middle East & Africa BPO in Public Consumption Value by Country (2019-2030)
    • 10.3.2 Turkey BPO in Public Market Size and Forecast (2019-2030)
    • 10.3.3 Saudi Arabia BPO in Public Market Size and Forecast (2019-2030)
    • 10.3.4 UAE BPO in Public Market Size and Forecast (2019-2030)

11 Market Dynamics

  • 11.1 BPO in Public Market Drivers
  • 11.2 BPO in Public Market Restraints
  • 11.3 BPO in Public Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry

12 Industry Chain Analysis

  • 12.1 BPO in Public Industry Chain
  • 12.2 BPO in Public Upstream Analysis
  • 12.3 BPO in Public Midstream Analysis
  • 12.4 BPO in Public Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    According to our (Global Info Research) latest study, the global BPO in Public market size was valued at USD million in 2023 and is forecast to a readjusted size of USD million by 2030 with a CAGR of % during review period.
    BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.
    One of the major trends upcoming in this market is the shift to omni-channel to increase the accessibility of end-consumers and to strengthen customer relationships. The omni-channel helps governments to synchronize and store detailed information about customers which eventually leads to easy tracking of complaints and customer queries.
    The Global Info Research report includes an overview of the development of the BPO in Public industry chain, the market status of Military (F&A Outsourcing, CRM BPO), Police (F&A Outsourcing, CRM BPO), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of BPO in Public.
    Regionally, the report analyzes the BPO in Public markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global BPO in Public market, with robust domestic demand, supportive policies, and a strong manufacturing base.
    Key Features:
    The report presents comprehensive understanding of the BPO in Public market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the BPO in Public industry.
    The report involves analyzing the market at a macro level:
    Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., F&A Outsourcing, CRM BPO).
    Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the BPO in Public market.
    Regional Analysis: The report involves examining the BPO in Public market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
    Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the BPO in Public market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
    The report also involves a more granular approach to BPO in Public:
    Company Analysis: Report covers individual BPO in Public players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
    Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards BPO in Public This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Military, Police).
    Technology Analysis: Report covers specific technologies relevant to BPO in Public. It assesses the current state, advancements, and potential future developments in BPO in Public areas.
    Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the BPO in Public market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
    Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
    Market Segmentation
    BPO in Public market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
    Market segment by Type
    F&A Outsourcing
    CRM BPO
    HR Outsourcing
    Procurement Outsourcing
    Market segment by Application
    Military
    Police
    Public Education
    Public Transit
    Healthcare Services
    Others
    Market segment by players, this report covers
    Accenture
    Capgemini
    IBM
    Serco Global Services
    TCS
    Unisys
    Wipro
    Market segment by regions, regional analysis covers
    North America (United States, Canada, and Mexico)
    Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
    Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
    South America (Brazil, Argentina and Rest of South America)
    Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
    The content of the study subjects, includes a total of 13 chapters:
    Chapter 1, to describe BPO in Public product scope, market overview, market estimation caveats and base year.
    Chapter 2, to profile the top players of BPO in Public, with revenue, gross margin and global market share of BPO in Public from 2019 to 2024.
    Chapter 3, the BPO in Public competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
    Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
    Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and BPO in Public market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
    Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
    Chapter 12, the key raw materials and key suppliers, and industry chain of BPO in Public.
    Chapter 13, to describe BPO in Public research findings and conclusion.

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