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Global Backoffice Workforce Management Market Size, Status and Forecast 2020-2026

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Table of Contents

    1 Report Overview

    • 1.1 Study Scope
    • 1.2 Key Market Segments
    • 1.3 Players Covered: Ranking by Backoffice Workforce Management Revenue
    • 1.4 Market Analysis by Type
      • 1.4.1 Global Backoffice Workforce Management Market Size Growth Rate by Type: 2020 VS 2026
      • 1.4.2 Operation Visualizer
      • 1.4.3 Performance Management
      • 1.4.4 Back-Office Optimization
      • 1.4.5 Robotic Process Automation
      • 1.4.6 Desktop & Process Analytics
      • 1.4.7 Others
    • 1.5 Market by Application
      • 1.5.1 Global Backoffice Workforce Management Market Share by Application: 2020 VS 2026
      • 1.5.2 IT & Telecommunication
      • 1.5.3 Retail & E-commerce
      • 1.5.4 Transportation
      • 1.5.5 Government
      • 1.5.6 Others
    • 1.6 Study Objectives
    • 1.7 Years Considered

    2 Global Growth Trends by Regions

    • 2.1 Backoffice Workforce Management Market Perspective (2015-2026)
    • 2.2 Backoffice Workforce Management Growth Trends by Regions
      • 2.2.1 Backoffice Workforce Management Market Size by Regions: 2015 VS 2020 VS 2026
      • 2.2.2 Backoffice Workforce Management Historic Market Share by Regions (2015-2020)
      • 2.2.3 Backoffice Workforce Management Forecasted Market Size by Regions (2021-2026)
    • 2.3 Industry Trends and Growth Strategy
      • 2.3.1 Market Top Trends
      • 2.3.2 Market Drivers
      • 2.3.3 Market Challenges
      • 2.3.4 Porter’s Five Forces Analysis
      • 2.3.5 Backoffice Workforce Management Market Growth Strategy
      • 2.3.6 Primary Interviews with Key Backoffice Workforce Management Players (Opinion Leaders)

    3 Competition Landscape by Key Players

    • 3.1 Global Top Backoffice Workforce Management Players by Market Size
      • 3.1.1 Global Top Backoffice Workforce Management Players by Revenue (2015-2020)
      • 3.1.2 Global Backoffice Workforce Management Revenue Market Share by Players (2015-2020)
      • 3.1.3 Global Backoffice Workforce Management Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
    • 3.2 Global Backoffice Workforce Management Market Concentration Ratio
      • 3.2.1 Global Backoffice Workforce Management Market Concentration Ratio (CR5 and HHI)
      • 3.2.2 Global Top 10 and Top 5 Companies by Backoffice Workforce Management Revenue in 2019
    • 3.3 Backoffice Workforce Management Key Players Head office and Area Served
    • 3.4 Key Players Backoffice Workforce Management Product Solution and Service
    • 3.5 Date of Enter into Backoffice Workforce Management Market
    • 3.6 Mergers & Acquisitions, Expansion Plans

    4 Breakdown Data by Type (2015-2026)

    • 4.1 Global Backoffice Workforce Management Historic Market Size by Type (2015-2020)
    • 4.2 Global Backoffice Workforce Management Forecasted Market Size by Type (2021-2026)

    5 Backoffice Workforce Management Breakdown Data by Application (2015-2026)

    • 5.1 Global Backoffice Workforce Management Market Size by Application (2015-2020)
    • 5.2 Global Backoffice Workforce Management Forecasted Market Size by Application (2021-2026)

    6 North America

    • 6.1 North America Backoffice Workforce Management Market Size (2015-2020)
    • 6.2 Backoffice Workforce Management Key Players in North America (2019-2020)
    • 6.3 North America Backoffice Workforce Management Market Size by Type (2015-2020)
    • 6.4 North America Backoffice Workforce Management Market Size by Application (2015-2020)

    7 Europe

    • 7.1 Europe Backoffice Workforce Management Market Size (2015-2020)
    • 7.2 Backoffice Workforce Management Key Players in Europe (2019-2020)
    • 7.3 Europe Backoffice Workforce Management Market Size by Type (2015-2020)
    • 7.4 Europe Backoffice Workforce Management Market Size by Application (2015-2020)

    8 China

    • 8.1 China Backoffice Workforce Management Market Size (2015-2020)
    • 8.2 Backoffice Workforce Management Key Players in China (2019-2020)
    • 8.3 China Backoffice Workforce Management Market Size by Type (2015-2020)
    • 8.4 China Backoffice Workforce Management Market Size by Application (2015-2020)

    9 Japan

    • 9.1 Japan Backoffice Workforce Management Market Size (2015-2020)
    • 9.2 Backoffice Workforce Management Key Players in Japan (2019-2020)
    • 9.3 Japan Backoffice Workforce Management Market Size by Type (2015-2020)
    • 9.4 Japan Backoffice Workforce Management Market Size by Application (2015-2020)

    10 Southeast Asia

    • 10.1 Southeast Asia Backoffice Workforce Management Market Size (2015-2020)
    • 10.2 Backoffice Workforce Management Key Players in Southeast Asia (2019-2020)
    • 10.3 Southeast Asia Backoffice Workforce Management Market Size by Type (2015-2020)
    • 10.4 Southeast Asia Backoffice Workforce Management Market Size by Application (2015-2020)

    11 India

    • 11.1 India Backoffice Workforce Management Market Size (2015-2020)
    • 11.2 Backoffice Workforce Management Key Players in India (2019-2020)
    • 11.3 India Backoffice Workforce Management Market Size by Type (2015-2020)
    • 11.4 India Backoffice Workforce Management Market Size by Application (2015-2020)

    12 Central & South America

    • 12.1 Central & South America Backoffice Workforce Management Market Size (2015-2020)
    • 12.2 Backoffice Workforce Management Key Players in Central & South America (2019-2020)
    • 12.3 Central & South America Backoffice Workforce Management Market Size by Type (2015-2020)
    • 12.4 Central & South America Backoffice Workforce Management Market Size by Application (2015-2020)

    13 Key Players Profiles

    • 13.1 Monet Software
      • 13.1.1 Monet Software Company Details
      • 13.1.2 Monet Software Business Overview and Its Total Revenue
      • 13.1.3 Monet Software Backoffice Workforce Management Introduction
      • 13.1.4 Monet Software Revenue in Backoffice Workforce Management Business (2015-2020))
      • 13.1.5 Monet Software Recent Development
    • 13.2 Verint System Inc
      • 13.2.1 Verint System Inc Company Details
      • 13.2.2 Verint System Inc Business Overview and Its Total Revenue
      • 13.2.3 Verint System Inc Backoffice Workforce Management Introduction
      • 13.2.4 Verint System Inc Revenue in Backoffice Workforce Management Business (2015-2020)
      • 13.2.5 Verint System Inc Recent Development
    • 13.3 ActoiveOps Limited
      • 13.3.1 ActoiveOps Limited Company Details
      • 13.3.2 ActoiveOps Limited Business Overview and Its Total Revenue
      • 13.3.3 ActoiveOps Limited Backoffice Workforce Management Introduction
      • 13.3.4 ActoiveOps Limited Revenue in Backoffice Workforce Management Business (2015-2020)
      • 13.3.5 ActoiveOps Limited Recent Development
    • 13.4 Calabrio
      • 13.4.1 Calabrio Company Details
      • 13.4.2 Calabrio Business Overview and Its Total Revenue
      • 13.4.3 Calabrio Backoffice Workforce Management Introduction
      • 13.4.4 Calabrio Revenue in Backoffice Workforce Management Business (2015-2020)
      • 13.4.5 Calabrio Recent Development
    • 13.5 Aspect Software
      • 13.5.1 Aspect Software Company Details
      • 13.5.2 Aspect Software Business Overview and Its Total Revenue
      • 13.5.3 Aspect Software Backoffice Workforce Management Introduction
      • 13.5.4 Aspect Software Revenue in Backoffice Workforce Management Business (2015-2020)
      • 13.5.5 Aspect Software Recent Development
    • 13.6 Cicero Inc
      • 13.6.1 Cicero Inc Company Details
      • 13.6.2 Cicero Inc Business Overview and Its Total Revenue
      • 13.6.3 Cicero Inc Backoffice Workforce Management Introduction
      • 13.6.4 Cicero Inc Revenue in Backoffice Workforce Management Business (2015-2020)
      • 13.6.5 Cicero Inc Recent Development
    • 13.7 Teleopti
      • 13.7.1 Teleopti Company Details
      • 13.7.2 Teleopti Business Overview and Its Total Revenue
      • 13.7.3 Teleopti Backoffice Workforce Management Introduction
      • 13.7.4 Teleopti Revenue in Backoffice Workforce Management Business (2015-2020)
      • 13.7.5 Teleopti Recent Development
    • 13.8 Intradiem
      • 13.8.1 Intradiem Company Details
      • 13.8.2 Intradiem Business Overview and Its Total Revenue
      • 13.8.3 Intradiem Backoffice Workforce Management Introduction
      • 13.8.4 Intradiem Revenue in Backoffice Workforce Management Business (2015-2020)
      • 13.8.5 Intradiem Recent Development
    • 13.9 Genesys
      • 13.9.1 Genesys Company Details
      • 13.9.2 Genesys Business Overview and Its Total Revenue
      • 13.9.3 Genesys Backoffice Workforce Management Introduction
      • 13.9.4 Genesys Revenue in Backoffice Workforce Management Business (2015-2020)
      • 13.9.5 Genesys Recent Development
    • 13.10 NICE
      • 13.10.1 NICE Company Details
      • 13.10.2 NICE Business Overview and Its Total Revenue
      • 13.10.3 NICE Backoffice Workforce Management Introduction
      • 13.10.4 NICE Revenue in Backoffice Workforce Management Business (2015-2020)
      • 13.10.5 NICE Recent Development
    • 13.11 Monet Software
      • 10.11.1 Monet Software Company Details
      • 10.11.2 Monet Software Business Overview and Its Total Revenue
      • 10.11.3 Monet Software Backoffice Workforce Management Introduction
      • 10.11.4 Monet Software Revenue in Backoffice Workforce Management Business (2015-2020)
      • 10.11.5 Monet Software Recent Development
    • 13.12 Burnie Group
      • 10.12.1 Burnie Group Company Details
      • 10.12.2 Burnie Group Business Overview and Its Total Revenue
      • 10.12.3 Burnie Group Backoffice Workforce Management Introduction
      • 10.12.4 Burnie Group Revenue in Backoffice Workforce Management Business (2015-2020)
      • 10.12.5 Burnie Group Recent Development
    • 13.13 Verint Systems
      • 10.13.1 Verint Systems Company Details
      • 10.13.2 Verint Systems Business Overview and Its Total Revenue
      • 10.13.3 Verint Systems Backoffice Workforce Management Introduction
      • 10.13.4 Verint Systems Revenue in Backoffice Workforce Management Business (2015-2020)
      • 10.13.5 Verint Systems Recent Development
    • 13.14 Leaf Group
      • 10.14.1 Leaf Group Company Details
      • 10.14.2 Leaf Group Business Overview and Its Total Revenue
      • 10.14.3 Leaf Group Backoffice Workforce Management Introduction
      • 10.14.4 Leaf Group Revenue in Backoffice Workforce Management Business (2015-2020)
      • 10.14.5 Leaf Group Recent Development

    14 Analyst's Viewpoints/Conclusions

      15 Appendix

      • 15.1 Research Methodology
        • 15.1.1 Methodology/Research Approach
        • 15.1.2 Data Source
      • 15.2 Disclaimer

      This report focuses on the global Backoffice Workforce Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Backoffice Workforce Management development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

      The key players covered in this study
      Monet Software
      Verint System Inc
      ActoiveOps Limited
      Calabrio
      Aspect Software
      Cicero Inc
      Teleopti
      Intradiem
      Genesys
      NICE
      Monet Software
      Burnie Group
      Verint Systems
      Leaf Group

      Market segment by Type, the product can be split into
      Operation Visualizer
      Performance Management
      Back-Office Optimization
      Robotic Process Automation
      Desktop & Process Analytics
      Others
      Market segment by Application, split into
      IT & Telecommunication
      Retail & E-commerce
      Transportation
      Government
      Others

      Market segment by Regions/Countries, this report covers
      North America
      Europe
      China
      Japan
      Southeast Asia
      India
      Central & South America

      The study objectives of this report are:
      To analyze global Backoffice Workforce Management status, future forecast, growth opportunity, key market and key players.
      To present the Backoffice Workforce Management development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
      To strategically profile the key players and comprehensively analyze their development plan and strategies.
      To define, describe and forecast the market by type, market and key regions.

      In this study, the years considered to estimate the market size of Backoffice Workforce Management are as follows:
      History Year: 2015-2019
      Base Year: 2019
      Estimated Year: 2020
      Forecast Year 2020 to 2026
      For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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